After-Sales Service
At ShineLong, the relationship with our customers goes beyond the successful delivery of LED products. Delivery is just the beginning of our relationship. We are committed to building long-term partnerships and becoming the preferred supplier for customized lighting needs. By providing high quality LED lights and ensuring reliable distribution, we uphold our promise of trust. We also conduct weekly follow-ups to monitor performance, reinforcing our commitment to service and reliability.
Why do we do after-sales service?
After selling our high quality LED lights, we stay connected with our customers. Our dedicated after-sales team follows up to address any questions or issues. We prioritize customer satisfaction by ensuring timely support and solutions. At ShineLong, we maintain trust and build strong relationships through consistent follow-ups. If any problem arises, our qualified team resolves it quickly, helping customers achieve their goals with our LED lights.
With 15 years of experience, we understand what our valued customers need. That’s why we don’t stop at delivery—we follow up to ensure satisfaction. True customer satisfaction goes beyond timely, high quality LED light products; it means making sure our LED lights serve their intended purpose.
Service and selling strategies at the time of sales
After-sales services at ShineLong start from the moment we receive an order from our customer even before we deliver. The first thing we do is thank the customer for the business, confirm with you the day you need the products and add the contacts to our system for easy communication. Having a good strategy for after-sale service is good because it enables the company to gain customer loyalty. At this stage, we explain to our client our refund policy such as warranties and refunds.
Follow-ups
At ShineLong, we believe excellent customer service creates lasting impressions. We first confirm during follow-ups whether the goods were delivered on time and in good condition, demonstrating our commitment to customer satisfaction. Next, we assist with any installation challenges, offering clear guidance and maintenance tips for our durable LED lights. We also encourage feedback, helping us improve and address customer needs effectively. Our team ensures access to online support for questions anytime. Weekly follow-ups are part of our promise to keep everything running smoothly, building strong, lasting bonds with our clients.
Build customers loyalty
Having customer loyalty is very important. Most customers value personalized attention, which is why follow-ups are essential for building trust. When we connect with clients, we ensure we have their background details, including their name, to make them feel valued and appreciated. Whenever we have discounts or promotions, we make sure that our valued customers are the first to know. By doing so you will feel loved and required in the company because we always prioritize you. We offer rewards for new customer referrals to ensure everyone enjoys high-quality LED lights and finds lasting solutions to their lighting needs, no matter the project.
High quality LED lights warranty
You have been asking yourself if ShineLong offers a high quality LED lights warranty. We value all our clients and we make sure that all our clients are satisfied by giving out warranties. In addition to offering the best value for your money, we ensure you have a warranty for peace of mind. As leading manufacturers of high-quality LED lights, we provide a five-year warranty on products certified by TUV, VDE, ENEC, UL, DLC, SAA, UKCA, CE, and RoHS. ShineLong calculates the warranty from the date of shipment.
Our warranty covers all light fixture components, option kits, maintenance kits, spare kits, and accessories. These items are guaranteed to be free from defective workmanship and materials for five years and three months, for products certified by TUV, VDE, ENEC, UL, DLC, SAA, UKCA, CE, and RoHS. All the warranty will be calculated effective date of the shipment.
What our warranty means for you?
If, during the specified warranty period, a ShineLong product proves defective or fails under normal use and application, ShineLong will, at its discretion, repair or replace the defective product at no cost. We will also cover any transportation fees from our company to your location. In case of any other costs incurred, we shall settle through negation with our valued customer.
When is our warranty void to you?
Your product warranty becomes void and shall not apply in specific cases/events, including but not limited to:
- Any modification of the product(s) after it has been shipped out.
- Improper usage or incurring damages due to faulty installation.
- When the product gets damaged by accident, abuse, neglect, or improper handling.
- Damage by third-party components, accessories, or services not specified in the product’s documentation; and or
- Any act of nature that is beyond our abilities including – but not limited to – fire, flood, power failure or surge, or any other force beyond ShineLong’s reasonable control.
